Terms &

By entering this promotion, you accept and agree to be bound by the following terms and conditions:
1. This promotion is open to UK residents only, aged over 18 years old (except for employees, and their families, of the Promoter and their group of companies).
2. The Promoter reserves the right to request such information as it considers reasonably necessary or desirable for the purpose of verifying the eligibility or validity of an entry and any prize may be withheld unless and until the Promoter is satisfied with the verification.
3. To enter this promotion, an entrant must share the Elf Office to their Facebook social media profile.
4. The promotion opens on Monday 21st November 2016 and closes at midnight on Friday 30th December 2016 (the “Closing Date”). Entries received after the Closing Date will not be accepted by the Promoter.
5. The winner will be notified via private message to the social media account used to enter the Promotion. Contact for all posts will be made before Monday 9 th January 2016 and the prize will be sent by recorded delivery to the winner’s home address. The Promoter will not be liable for any prize that does not reach the winner for reasons beyond the Promoter’s reasonable control.
6. Submission of entries will not constitute proof of receipt and no responsibility will be accepted by the Promoter for entries which the Promoter does not receive. The Promoter shall not be liable for any loss or corruption of data in transit.
7. A total of 2 prizes will be awarded to an entrant at random as selected by a panel of independent judges. Post 1: Sony Xperia XZ Post 2: Sony MDR 100 Headphones

8. If the Promoter does not receive confirmation from the winner within a week of notification that they accept the prize, another winner from the entries will be selected.
9. The Promoter may refuse or disqualify any entry (including winning entries) if the entrant concerned does not fulfill the promotion criteria or if the entrant concerned or anyone authorised by the entrant to deal with their entry, acts in a way towards the Promoter which the Promoter reasonably considers to be inappropriate, unlawful or offensive. If the winning entry is disqualified the Promoter reserves the right to award the prize to another entrant.
10. If the prize is unavailable, the Promoter reserves the right to substitute the prize with a prize to the equal value and/or specification. There is no cash alternative and the prize is non-transferable and non-refundable.
11. The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of this promotion. Mobiles.co.uk
12. Each winner agrees to participate in any publicity or other such promotional activities which the Promoter may reasonably require in connection with the promotion and the Promoter shall have the right to use each winner’s name, likeness, image, voice and biographical information for advertising and promotional purposes in connection with the promotion in all media without further notice and without the need to make any payment to such a winner.
13. Details of the name of the winner will be available upon written request to the address below.
14. The Promoter reserves the right to change these Terms and Conditions due to circumstances or reasons beyond the Promoter’s reasonable control. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
15. Promoter: mobiles.co.uk, a trading division of The Carphone Warehouse Ltd, 1 Portal Way, London, W3 6RS.


Mobiles.co.uk, a trading division of The Carphone Warehouse Limited ("we", "us", "our"", are committed to protecting and respecting your privacy.

This summary, together with our full privacy policy and terms of use (which can be found here) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is The Carphone Warehouse Limited (company number 02142673) of 1 Portal Way, London, W3 6RS.

Information we may collect from you
We may collect and process the following data about you:

Information that you provide to us in your dealings with us. This includes information provided at the time of registering to use our site, subscribing to our services or requesting further services and/or information from us
We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site

If you contact us, we may keep a record of that correspondence
Details of transactions you carry out through our site and of the fulfilment of your orders
Details we receive from credit reference and fraud detection agencies
Details of your visits to our site including, but not limited to, traffic data, location data and the resources that you access Please see our terms of use here for further details.

IP addresses:

We may collect information about your computer, including where relevant your IP address, operating system and browser type. This data is processed for the purposes of fraud prevention, for various administrative purposes and may also be used by us to promote certain offers and advertisements according to your general location.


Cookies **Updated due to EU Cookie Privacy Law - Directive 2009/136/EC**

For the same reason, we may obtain information about your general internet usage by using a cookie which is stored on your browser or the hard drive of your computer. Cookies are text files which contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate, whereas others are aimed at enhancing and personalising your user experience.

The information gathered by cookies on our site(s) may be used in the following ways:

To tailor advertisements or promotions you receive. For example, if you have looked at a specific type of mobile handset, we might use this information to personalise any subsequent advertisements you see. We may also personalise our service based on the type of computer system you use, together with the purchase pattern of other customers who may have looked at similar products to you. We may also provide you with advertisements which may be customised using information such as the search terms you use on our site. For example, if you searched for a specific product or accessed our site via a specific banner ad or search word, we may present you with content and/or offers linked to that banner ad or searchword

We may use navigational information about where you go on our site to better understand how our site is used and to ensure that the product offerings that are presented to you are relevant

We do not use any data about where you go, or present you with advertisements outside of our site other than on sites which provide for such use in their respective privacy policies

We may collect information on how frequently you visit the site and the type of products and/or services that you view to enable us to measure the popularity of our sites and our product offerings

Types of Cookie

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website, remembering how far you are through your pay as you go order, making sure that the Mobiles.co.uk website looks consistent or remembering what's in your basket when you're looking to buy that new cool smartphone. Without these cookies, many of the basic functionalities of our website - the stuff you expect the site to enable you to do like filling in your shopping basket, we simply can't provide.

Tip - these cookies make the basic functions of the website work.

Category 2: Performance Cookies

These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and the pages that they don't. This understanding enables Mobiles.co.uk to continually improve the experience we deliver to you (and other visitors like you) so that the site is easy to use and includes content that you find helpful (for instance, performance cookies indicated that users find reviews really helpful and so that gave us confidence that we should provide more reviews on each smartphone product page) These cookies don't collect information that identifies a visitor - so we can't identify you individually. All the information these cookies collect is aggregated and therefore anonymous. This information is only used to improve how the Mobiles.co.uk website works.

Tip - these cookies collect anonymous information on the pages visited.

Category 3: Functionality Cookies

These cookies allow the website to remember the choices you make as you browse the site (for instance, your login details to enable you to provide your comments in our new community forums). They provide more enhanced and personal features. The information they collect is anonymised and the usage only relates to www.mobiles.co.uk - they cannot track your browsing activity on other websites once you've departed Mobiles.co.uk.

Tip - these cookies remember choices you have made to improve your website experience on www.mobiles.co.uk.

Category 4: Advertising or Targeting Cookies

These cookies are used to deliver adverts more relevant to you, and your interests (assumed by analysing your onsite browsing behaviour). They can also provide caps on the number of times you might see an advert - to hopefully stop them becoming annoying and repetitive. These cookies remember that you have visited Mobiles.co.uk, track what products you may have looked at, and this information may be shared with our advertising partners. If you see an advert from Mobiles.co.uk, once you have left our site and are browsing other sites on the internet, that magically seems to understand what previously interested you (you browsed a specific smartphone handset and then see deals for that handset) then this is enabled by targeting cookies.

Tip - these cookies collect information about your browsing habits in order to make advertising more relevant for you.

SaleCycle - SaleCycle collect information to enable us to send bespoke service emails to customer that cannot complete thier checkout jounrey. To opt out of SaleCycle tracking please visit: SaleCycle Privacy Policy This will drop a presistent cookie on your machine, blocking the use of SaleCycle tracking. If you delete this cookie, the trakcing will resume.

By using this site, you agree to our use of cookies in the manner outlined above. If you do not wish to receive tailored advertising, you can withdraw this consent at any time by changing your browser settings to reject cookies. Please note that it is not a good idea to reject all cookies as this could prevent you from gaining full use of this site. To learn more about cookies click here, or to disable them click here.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by employees operating outside the EEA who work for us or for our suppliers. Such employees maybe engaged in, among other things, the processing of your payment details and the provision of support services. Here we will ensure that we have the necessary contracts and other mechanisms in place to make sure your data continues to be treated in accordance with the provisions of the Act. By submitting your personal data, you agree to this transfer, storing or processing.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Uses made of the information
We use the information held about you in the following ways:
to provide you with goods and/or services that you have ordered
to prevent and detect fraud, crime and money laundering
to check your identity
to trace and recover debts
for credit and credit related services and to manage your accounts
to update our records about you
to make credit, fraud and identity checks on you (when applicable)
to contact you if there has been a problem with your order or if you have experienced problems whilst using the services available from us

You will also have the opportunity to consent to us contacting you by post, e-mail, phone, SMS or MMS from time to time occasionally about products and services which the Dixons Carphone plc. of companies and carefully selected third parties believe may be of interest to you. Dixons Carphone plc. consists of The Carphone Warehouse Limited, together with its subsidiary and holding companies and any subsidiaries of such holding companies whether direct or indirect from time to time, including Best Buy Co. Inc. and its affiliates and subsidiary companies from time to time.

If you are an existing customer, we may also contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you do not want us to use your data in this way please call us on 0871 220 3581. Alternatively, you can write to us at us c/o The Data Protection Office, The Carphone Warehouse Limited at PO Box 375, Southampton, SO30 2PU. Please note that it may take up to 28 days for such changes to take effect.

Disclosure of your information
We may disclose your personal information to any member of the Dixons Carphone plc. of Companies.

We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use

We may also provide information about our dealings with you to credit reference and fraud prevention agencies. For full details about the third parties to which your data may be disclosed and how they may process this data, please see our privacy policy and terms of use available here.

If you are an existing customer, we may also contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you do not want us to use your data in this way please call us on 0871 220 3581. Alternatively, you can write to us at us c/o The Data Protection Office, The Carphone Warehouse Limited at PO Box 375, Southampton, SO30 2PU. Please note that it may take up to 28 days for such changes to take effect.

How to access your personal file

The Data Protection Act (DPA) gives you the right to see personal information we hold about you. If you want copies of this information, please send us a written request with the following:

Your full name and address
Your Carphone Warehouse/mobiles.co.uk account number
A cheque for £10 (admin charge) made payable to The Carphone Warehouse
Details of any specific information you require
One proof of identity - we can accept a photocopy of either your birth certificate, your passport, your driver's licence
One proof of identity of address - we can accept a photocopy of a recent credit or debit card statement, a utility bill showing the same name and address as on your Carphone Warehouse account.

Please send your request, cheque and proof of identity to:

The Carphone Warehouse
Data Protection Officer
PO Box 375
SO30 2PU

We recommend that the request is sent by Recorded Delivery, but this is not compulsory. Please note that we do not take online payments.

What happens next?

Once we receive your request, along with your cheque and proof of identity, we’ll get back to you within 40 days.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and/or in our privacy policy and terms of use available here.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Data Protection Office, The Carphone Warehouse Limited at PO Box 375, Southampton, SO30 2PU.